Tag: Tracker
Populating the internal search report in Sitecore

Populating the internal search report in Sitecore

Out the box Sitecore ships with a number of reports pre-configured. Some of these will show data without you doing anything. e.g. The pages report will automatically start showing the top entry and exit pages as a page view is something Sitecore can track.

Other's like the internal search report will just show a message of no data to display, which can be confusing/frustrating for your users. Particularly when they've just spent money on a license fee to get great analytics data only to see a blank report.

The reason it doesn't show any information is relatively straight forward. Sitecore doesn't know how your site search is going to work and therefore it can't do the data capture part of the process. That part of the process however is actually quite simple to do.

Sitecore has a set of page events that can be registered in the analytics tracker. Some of these like Page Visited will be handled by Sitecore. In this instance the one we are interested in is Search and will we have to register it manually.

To register the search event use some code like this (note, there is a constant that references the item id of the search event). The query parameter should be populated with the search term the user entered.

1using Sitecore.Analytics;
2using Sitecore.Analytics.Data;
3using Sitecore.Data.Items;
4using Sitecore.Diagnostics;
5using SitecoreItemIds;
6 
7namespace SitecoreServices
8{
9    public class SiteSearch
10    {
11        public static void TrackSiteSearch(Item pageEventItem, string query)
12        {
13            Assert.ArgumentNotNull(pageEventItem, nameof(pageEventItem));
14            Assert.IsNotNull(pageEventItem, $"Cannot find page event: {pageEventItem}");
15 
16            if (Tracker.IsActive)
17            {
18                var pageEventData = new PageEventData("Search", ContentItemIds.Search)
19                {
20                    ItemId = pageEventItem.ID.ToGuid(),
21                    Data = query,
22                    DataKey = query,
23                    Text = query
24                };
25                var interaction = Tracker.Current.Session.Interaction;
26                if (interaction != null)
27                {
28                    interaction.CurrentPage.Register(pageEventData);
29                }
30            }
31        }
32    }
33}

Now after triggering the code to be called a few times, your internal search report should start to be populated like this.

Pragmatically add request tracking for an item in Sitecore

Sitecore's Engagement Analytic's engine automatically tracks all page requests. When you assign profile cards to items this also triggers data about a persons interests to start being built up against their visit record, which can then be used to create a personalized site experience.

However what if you want items that are not pages to also contribute to a users profile?

This scenario came about with a recent site we took over that the client wanted to add personalisation too. The site (for unknown reasons) had been built with one product page which looked at a querystring parameter to determine the product information to be displayed (the querystring format was hidden from end users through the use of a URL rewrite). Product data was being stored as Sitecore items allowing them to have profile cards assigned, but as the item was never visited the profile cards values were never applied to the users profile.

After a bit of searching through the Sitecore.Analytics.dll I stumbled across the TrackingFieldProcessor class. This class contains a process function that takes an item parameter an in turn triggers all the functionality for processing campaigns, profiles and events related to the item.

To use it your code would look like this:

1Sitecore.Data.Database db = Sitecore.Configuration.Factory.GetDatabase("web"); (new TrackingFieldProcessor()).Process(db.GetItem(new ID("395BDEF7-16CB-4C94-B9B6-A6EAC148401F")));

This will cause the profile key values to be updated but in the visitor history it still looks like the visitor was only looking at the one page. To change those values we can do this:

1VisitorDataSet.PagesRow rawUrl = Tracker.CurrentVisit.GetOrCreateCurrentPage(); 
2rawUrl.Url = "new url value"; 
3rawUrl.UrlText = "new url value";

Note: I was unable to find any documentation on these functions, or any official way of doing this. Use at your own risk!